We promise not to sell your name or any other information about our customers. We respect your privacy.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY DIVADOGCOLLARS.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DIVADOGCOLLARS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Limitation of Liability

DivaDogCollars.com  shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DivaDogCollars.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Shipping

Thank you for shopping In Memory Of - Diva Dog Collars.

STANDARD SHIPPING CHARGE:
Shipping rates are for ground transportation of your order and are based on your merchandise total. Please refer to the chart below for the standard charges. Charges may change.
 

Domestic Shipping Charges                                                      Order Value Standard (Ground) Shipping Charge:

From(USD)	To(USD)	Rate(USD)
0.01	30.00	8.95
30.01	50.00	10.95
50.01	70.00	13.95
70.01	100.00	17.95
100.01	and up	22.95

Canada International Shipping Charges USD Only                      Adjustments may be made in way of a refund after payment has been made  
Orders up to $39.99 $23.95
$40.00-$59.99 $27.95
$60.00-$79.00 $31.95
$79.01-$99.99 $37.95
$100.00 and up $45.95

UK International Shipping Charges USD Only                 Adjustments may be made in way of a refund after payment has been made                                                                       Orders up to $23.99 $22.95
$24.00-$50.99 $29.95
$51.00 and up $37.00

Returns / Exchanges

Due to the fact that these items are custom made for your pet and not stock items,  we do not refund.   We do not keep a stock of any kind, each item is made after it is ordered.  

We will exchange within 14 days of receipt  if you are unhappy for any reason.  Collars must be in new condition in order to be eligible for exchange. 

However, if we custom make a collar for you that is NOT on our site, we do not exchange or refund.  

Of course, if we have made an error in making your collar to your specifications, we will remake it at no charge.

NOTE: All refund/exhcange requests will be assessed a 20% restocking fee.


Please be advised:
All returned merchandise must be in original condition.
Any sale, personalized, custom, orders will not be accepted for return or exchange unless otherwise specified.

For returns or exchanges, we suggest the package is sent with insurance and delivery confirmation for tracking purposes. All shipping fees are the responsibility of the customer.

NOTE: Item(s) must be in NEW, UNUSED CONDITION.
If it is otherwise we will not process the exchange. If we find that the item or items are not re-salable, we can ship them back to you at your cost.


Be sure to read our policies above thoroughly.


Please contact customer service at 1-917 364-6593 or Contact Us by email.