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Shipping

Thank you for shopping In Memory Of - Diva Dog Collars.

STANDARD SHIPPING CHARGE:
Shipping rates are for ground transportation of your order and are based on your merchandise total. Please refer to the chart below for the standard charges. Charges may change.
 

Domestic Shipping Charges                                                      Order Value Standard (Ground) Shipping Charge:

From(USD)	To(USD)	Rate(USD)
0.01	30.00	8.95
30.01	50.00	10.95
50.01	70.00	13.95
70.01	100.00	17.95
100.01	and up	22.95

Canada International Shipping Charges USD Only                      Adjustments may be made in way of a refund after payment has been made  
Orders up to $39.99 $23.95
$40.00-$59.99 $27.95
$60.00-$79.00 $31.95
$79.01-$99.99 $37.95
$100.00 and up $45.95

UK International Shipping Charges USD Only                 Adjustments may be made in way of a refund after payment has been made                                                                       Orders up to $23.99 $22.95
$24.00-$50.99 $29.95
$51.00 and up $37.00

Returns / Exchanges

Due to the fact that these items are custom made for your pet and not stock items,  we do not refund.   We do not keep a stock of any kind, each item is made after it is ordered.  

We will exchange within 14 days of receipt  if you are unhappy for any reason.  Collars must be in new condition in order to be eligible for exchange. 

However, if we custom make a collar for you that is NOT on our site, we do not exchange or refund.  

Of course, if we have made an error in making your collar to your specifications, we will remake it at no charge.

NOTE: All refund requests will be assessed a 20% restocking fee.


Please be advised:
All returned merchandise must be in original condition.
Any sale, personalized, custom, orders will not be accepted for return or exchange unless otherwise specified.

For returns or exchanges, we suggest the package is sent with insurance and delivery confirmation for tracking purposes. All shipping fees are the responsibility of the customer.

NOTE: Item(s) must be in NEW, UNUSED CONDITION.
If it is otherwise we will not process the exchange. If we find that the item or items are not re-salable, we can ship them back to you at your cost.


Be sure to read our policies above thoroughly.


Please contact customer service at 1-917 364-6593 or Contact Us by email.